Terms And Conditions

  • Opening hours: 8am-8pm Mon-Fri; 9am-7pm Sat-Sun. By appointment only. If you do not tell us a rough time that you will be collecting/dropping off, we cannot guarantee that we will not be out walking dogs or running other errands necessary for running our business.
  • For all boarding services, a non-refundable deposit of one night’s stay is required to secure your booking. Until this has been received your place may be filled by someone else.
  • We accept cash or bank transfer for payment. Full payment for all services is required prior to or at the time of drop off. If paying by bank transfer, please pay at least a day or two in advance to allow the funds to appear in our account before you drop your pet(s) off with us.
  • Bank holidays are charged at double rate. We do not allow collection or drop off on Christmas Day, Boxing Day or New Year’s Day – please consider this when organising the dates for your booking.
  • If you need to change the dates of your booking, please inform us as soon as possible to check if we can accommodate you. Please ensure you receive a response from us before assuming that your changes have been approved. If you need to extend your booking we will accommodate you if we can, but we cannot guarantee this, particularly at late notice. If you need to reduce the length of your booking & we do not receive a full 7 days’ notice, then you will be charged in full for the original dates of your booking.
  • We request that you bring your dog’s vaccination record with you every time they stay with us so we can see that they are up to date with their vaccinations (the only exception to this is our regular day cares, where we will keep a record).
  • We also request that you keep your dog(s) up to date with their flea & worming treatment & will ask for the date of their most recent treatment when you drop them off for their stay.
  • We cannot accept dogs for boarding or day care if we are unable to have other dogs at the same time (we never leave dogs from different households together unsupervised) due to regular & longstanding commitments with day care clients.
  • Please inform us if your dog has any behavioural issues (possessiveness, guarding behaviours, anything they have shown aggression or fear towards, etc. etc.).
  • If you would prefer us to keep your dog separate from other dogs, or if this is necessary because they do not mix well with other dogs, then we charge an extra £5 per night for the extra management necessary to keep all dogs in our care happy and safe. The welfare of all animals in our care is our utmost concern.
  • If your male dog is unneutered we may need to charge an extra £2 per night for additional management measures required to care for your dog.
  • Please note that if your dog causes damage to our property or necessitates an excessive amount of cleaning (e.g. not toilet trained) then there may be additional charges to pay when you collect your dog starting at £2 a night per night of the stay.
  • We regret that we are unable to house bitches in season. If your female dog has a possibility of being in season during any dates you have booked with us, please inform us as soon as you are aware that this is the case so we can discuss the issue.
  • Please refer to our prices if you require your dog to have more than one hour of exercise a day.