Covid-19 Guidelines

An important note: There remains no evidence that pets are implicated in the transmission of Covid-19 to people and infection of pets is unlikely, but there is a small risk of the virus being carried by pets and their belongings.

We are following the government’s guidelines to ensure the safety and wellbeing of our clients and kindly request that you follow any instructions we give you to assist us in doing this.

Doggy Day Care & Boarding

  • It is now especially important that you let us know when you will be arriving to drop off or collect your pet. We are only permitted to have one client on site at any time. If multiple clients are collecting or dropping off around the same time then we may ask you to phone us from your car when you arrive so we can let you know if it is ok for you to come in.
  • We have implemented a new arrivals and departures procedure (detailed below and also displayed on our front door) to ensure we maintain appropriate social distancing at all times.
    • Arrivals: After we have opened the front door, please wait until we have retreated behind the inner porch door before entering the porch. Unclip your dog’s lead & we will let them into the lounge. You may then leave once the inner porch door is closed again.
    • Departures: After we have opened the front door, please wait until we have retreated behind the inner porch door before entering. Let us know once the front door is closed and we will let your dog into the porch (we may need to shut other dogs out of the lounge before we can do this, so please be patient with us). You can then attach your dog’s lead/collar/harness & leave when you are ready.
    • If we need to discuss anything we can still do so, provided that we remain 2 metres apart at all times.
    • Any forms that we need to be signed (boarding/registration) will now be e-mailed to you prior to your dog’s stay for you to sign and return to us. We would prefer for these to be returned via e-mail prior to your dog’s stay, but if you would prefer to print the form out and return a paper copy then please let us know.
  • We would prefer to use our own equipment (leads/harnesses), but we understand that many people have purchased specific harnesses for good reasons, so if you want to leave your lead and/or harness for us to use, then please hang these up in the porch before you leave. Rest assured that any items we use will be disinfected before your dog leaves us. Our own equipment is also disinfected between uses.
  • We are not currently letting dogs off-lead when out on walks. We apologise if this is disappointing for you, but we are following the current guidelines from the government.
  • All dogs are now wiped over (with pet safe wipes) on arrival and departure.
  • We disinfect our doorbell and door handles regularly.
  • We are unable to accept dogs for boarding or day care if you or anyone else in your household has Covid-19. We apologise for any inconvenience.

Dog Walking

  • I wash my hands prior to leaving my house, and then use hand sanitiser (>60% alcohol) upon arrival at your house.
  • I put gloves on once I have exited my car, and these remain on for the duration of your dog’s walk.
  • I do not use my phone whilst out walking your dog, and I try my very best to avoid touching anything other than the dog’s lead while we are out for our walk, to reduce the risk of any contamination.
  • The most appropriate method for me to enter your home will be determined based on your individual circumstances, but rest assured that an appropriate social distance will be maintained at all times if you are at home.
  • If we use any of your equipment (leads/harnesses) out on your dog’s walk these will be disinfected at the end of their walk. We have plenty of our own leads and a limited number of harnesses that we are able to use if appropriate. These are of course disinfected between uses.
  • If it is necessary for me to touch anything in your house (e.g. door handles) these will be disinfected as I leave your home.

Home Visits

  • I wash my hands prior to leaving my house, and then use hand sanitiser (>60% alcohol) upon arrival at your house.
  • I put gloves on once I have exited my car, and these remain on for the duration of the visit.
  • Anything that I touch during the visit (e.g. door handles, food bowls, litter scoop) will be appropriately washed or disinfected when leaving your home.

 

If you have any additional requests, please talk to us about them. We will do our best to accommodate you and help you feel safe.

If you develop any symptoms of Covid-19 please inform us as soon as you can.

If you have any questions we can be contacted by any of the usual methods. Please note that due to the fact that I now wear gloves for certain activities I am not always able to answer my phone (to reduce the risk of contamination), so please leave a message and I will call you back.